Front Office Receptionist (In-Person)

Written By Samantha Isho

About the Role:
Steinke & Company is a tax and accounting firm serving agricultural producers and rural small business owners. We are looking for a highly capable Front Office Receptionist & Operations Associate to serve as the face and backbone of our office.

This is not a passive front desk role. This position requires strong customer service skills, solid technology fluency, exceptional memory, and self-directed follow-through. You must be comfortable multitasking in a fast-paced office, managing multiple systems at once, and keeping things moving without constant supervision.

If you thrive in organized chaos, enjoy helping people, and naturally take ownership of tasks until they are complete, this role may be a strong fit.

Schedule Requirements:

  • May – November: (Off Season)

    Monday – Thursday, 9:00am–3:00pm (Central)

  • December – April (Tax Season): Monday – Friday, 9:00 am–4:00 pm (Central)

    Additional hours may be required during peak tax season.

Key Responsibilities:
Front Office & Client Service

  • Greet clients professionally and warmly in person and by phone

  • Answer and manage a multi-line phone system

  • Transfer calls appropriately, take detailed messages, and ensure follow-through

  • Schedule appointments and manage calendars

  • Be the first point of contact during tax season

  • Help clients log into and navigate our secure client portal

  • Send and track client organizers and tax return deliveries

  • Maintain professionalism during high-stress client interactions

You must have excellent memory and follow-up habits. If someone calls, emails, or drops something off, it must be handled or tracked until resolved.

Administrative & Office Support:

  • File management and document organization (Google Drive & internal systems)

  • Maintain client records accurately

  • Manage calendars (Acuity & Google Calendar)

  • Provide general administrative support to the CEO and remote team

  • Assist with 1099 entry and other seasonal data entry

  • Support monthly bookkeeping clients (QuickBooks Online)

You must be able to juggle multiple active tasks without dropping details.

Operations & Systems Support:

  • Use and help maintain our CRM and workflow systems (Canopy)

  • Help design and implement simple automations

  • Keep internal processes organized and updated

  • Assist with onboarding and offboarding clients

  • Maintain standard operating procedures and templates

You should be comfortable learning new software and troubleshooting basic issues independently before asking for help.

Required Skills & Qualities:

  • Strong customer service and interpersonal skills

  • Confident, clear communicator (phone and in person)

  • Comfortable with technology and cloud-based systems

  • Excellent attention to detail

  • Strong memory and task follow-through

  • Self-directed and able to work independently

  • Comfortable working in a busy office with multiple interruptions

  • Able to prioritize and shift quickly between tasks

  • Professional, calm, and reliable under pressure

  • Ability to keep privacy and confidentiality for our clients

Preferred (Not Required):

  • Experience in a tax, accounting, legal, or medical office

  • Familiarity with QuickBooks Online

  • Familiarity with client portals or CRM systems

  • Experience during tax season or other seasonal business cycles

This Role Is NOT For You If…

  • You need constant instruction or supervision

  • You avoid phone communication

  • You struggle with technology

  • You dislike multitasking

  • You have difficulty following through on details

  • You prefer slow, repetitive admin work

  • You hate people

Why Join Us?
We serve hardworking rural business owners and agricultural producers. Our team values professionalism, initiative, and continuous improvement. We are building systems that support both our staff and our clients.
If you enjoy being the organized center of a fast-moving office and take pride in keeping things running smoothly, we’d love to hear from you.

How to Apply
Send a short introduction explaining:

  • Your previous administrative or office experience

  • What software tools you’ve used

  • How you stay organized when things get busy

  • An example of a time you had to manage multiple tasks at once

Bonus: Include a short Loom video explaining how you manage tasks or handle difficult client situations.

Job Types: Part-time, Full-time

Benefits:

  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Employee discount

  • Health insurance

  • Paid time off

  • Professional development assistance

  • Retirement plan

  • Vision insurance

Schedule:

  • Day shift

  • Monday to Friday

  • No nights

  • No weekends

Supplemental Pay:

  • Bonus pay

Experience:

  • Customer service: 4 years (Required)

Ability to Commute:

  • Rugby, ND 58368 (Required)

Work Location: In person

Samantha Isho
Next

The Form W-9 Is Not a Personal Attack